• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 10 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Salary:

60,000 naira  (biweekly - 30,000 naira x 2 )

Customer Service Representative Position Job Duties

1. Making outbound calls to potential customers.


2. Composing and Replying Email leads.


3. Documenting Call notes .


4. Tracking sales leads.


5. Daily Stand ups.


6. Bi Weekly Friday Knowledge transfer “learn something new Fridays”

Qualifications

1. Bachelor’s degree / HND  in arts ,social science , science,,marketing, communications, or related field

Preferred skills

1. Effective communication skills.


2. Customer Service Skills.


3. Email Writing Skill.


4. Problem Solving Skills.


5. Analytical and problem-solving skills for coming up with ideas to increase demand for products and services

Applications to have

1. Email


2. Excel


3. Ms Word


4. CRM APP (Customer Relationship Management App) ex:Salesforce


5. Digital Phone call App ( ex:Genesys)


6. Social Media Platforms