• Application Deadline:
• Position: Call Centre Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job description

• Receive calls from OHML Clients, Providers and Staff


• Manages Call Centre correspondence


• Responds to clients within approved timeline


• Give pre-authorization to care


• Understand the use of IT application for customer care correspondence


• Emergency handling protocol and escalation


• Calls providers whenever assigned by the HOD for various communiques


• Escalates complaint received to appropriate office at OHML


• Responds appropriately to situations in accordance with standard care metrics


• Manages provider grievance emanating from OHML operations

Requirements:

• Nursing degree from school of Nursing or BSc. Nursing


• Post NYSC


• Good interpersonal skills


• Sound work ethic


• Proficiency in MS Office Suite


• Good clinical judgement


• Apt to learn.