• Application Deadline:
• Position: Customer Relation and Transaction Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Summary:

• As a Customer Relation and Transaction Officer, you will be responsible for ensuring excellent customer service and smooth transaction processes.


• You will work closely with the company's customers, providing them with guidance and support throughout the entire transaction process.


• You will also be responsible for addressing customer complaints and inquiries in a timely and professional manner, and ensuring customer satisfaction.

Key Responsibilities:

• Build and maintain positive relationships with customers by providing excellent customer service and support throughout the transaction process.


• Provide guidance to customers regarding the company's products and services.


• Address customer complaints and inquiries in a timely and professional manner.


• Ensure customer satisfaction by resolving issues and providing solutions to their problems.


• Process transactions accurately and efficiently, and ensure that all necessary documentation is completed.


• Follow up on transactions to ensure that they are completed successfully.


• Ensure outstanding customer satisfaction by maintaining strong working relationships.


• Prevent the escalation of customer issues by collecting and analysing information provided before and after interacting with the customer.


• Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.


• Carrying out client satisfaction surveys and reviews.


• Liaising with internal departments to ensure client needs are fulfilled effectively.


• Letting customers know about other products the company offers.


• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.


• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.


• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.


• Check customer’s balance and verify customer’s signatures

Qualifications:

• A minimum of a B.Sc. / HND / BA degree.


• At least 1-3 years of experience in customer service, sales, or a related field.


• Excellent communication and interpersonal skills.


• Strong problem-solving skills.


• Ability to work under pressure and meet deadlines.


• Proficiency in Microsoft Office and other relevant software.


• Attention to detail and accuracy.


• Ability to work independently and as part of a team.


• Other higher/ relevant qualification(s) will be an advantage.


• Experienced in transaction monitoring and drafting of suspicious transaction reports.


• Maintain a positive attitude focused on customer satisfaction.


• Solid organizational skills, multitasking and time-management.


• This is an entry level role.