• Application Deadline: Tue, 31 Dec 2024 00:00:00 GMT
• Position: Loan Recovery Agent


• Job Type Full Time


• Qualification NCE


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

• Plan a course of action to recover outstanding payments.


• Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.


• Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.


• Listen actively to customers and ensure conversation is collection-driven.


• Advise customers on their payment options and best methods of payment.


• Properly document information from the conversation.


• Negotiate payoff deadlines or payment plans.


• Create trust relationships with debtors when possible to avoid future issues.

REQUIREMENTS

• Excellent Communication Skill


• Must be able to speak Hausa


• Computer Literate


• Fluent in English Language