• Application Deadline:
• Position: Performance and Learning Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• City Apapa


• Job Field Human Resources / HR 
  

Job Description

• The Performance & Learning Manager is responsible for supporting the development and implementation of the performance management and learning & development systems of TICT to optimize staff performance and foster employee development.


• Using multiple frameworks such as competency, the incumbent will work closely with heads of departments, line managers, and other key stakeholders to achieve this objective.

Responsibilities

Competency Management:

• Develops and maintains a catalogue of competencies for all job roles within TICT in alignment with the present and future capabilities needs of the organisation to drive the talent management processes


• Carries out competency assessments using the competency catalogue to identify gaps


• Prepares development plans to close competency gaps

Performance Planning & Implementation:

• Assist in the development of the Performance Management (PM) policies to guide and frameworks to guide the process of managing employee performance.


• Assists with building awareness for the PM process by providing training and ongoing support to all levels of staff on the performance management process and systems


• Works with the Line Manager to ensure that business goals are set for each financial year


• Drives the process of goal setting for all staff at different levels and documented on the digital platform


• Works with Line Managers to ensure that performance discussions are documented on the digital platform


• Initiates and concludes the process of employee confirmation

Performance Reviews and Calibration:

• Initiates the mid-and end-of-year performance review/appraisals process.


• Works with Line Managers to ensure that all performance reviews/appraisals are completed within scheduled timelines


• Assists with the identification and resolution of staff appraisal issues and/or conflicts, including post- appraisal appeals


• Schedules and ensures that performance calibration sessions are held for all staff at various levels and in different functions


• Carries out data analysis to determine current performance, forecasts, and future performance trends to recommend improvements and/or corrective actions


• Recommends performance improvement & development plans for various categories of staff


• Assists with the implementation of performance outcomes for all staff

Learning Needs Analysis and Planning:

• Assists with the development of learning & development strategies to identify performance gaps and address them accordingly


• Works with the Line Manager to develop learning needs analysis using data from sources like the PM process and competency assessments


• Supports the development of the annual training plan based on identified learning and development needs for management approval

Learning Plan Implementation:

• Sources for and works with vendors/third party consultants and professionals on how to improve in-house employee learning and teaching strategies


• Assists with the design and development of learning content for in-house and function/ organisation-specific topics and conducts train-the-trainer sessions


• Ensures that pre-and post-training evaluations are conducted to measure training impact


• Supports the development and implementation of induction programs for new hires


• Assists with the development and propagation of a blended approach to learning, which integrates different learning modes, such as coaching, classroom instruction, online learning, and action learning

Learning Review:

• Carries out post-delivery evaluations of vendors/third party consultants and professionals to assess the value delivered


• Evaluates the implementation rate of the annual training plan to identify issues and implement improvements

Career Management & Succession Planning:

• Assists with the implementation of career development & succession planning strategies to suit the business & talent needs of TICT


• Supports the mapping of various career paths for different categories of staff within TICT


• Assists with the identification of critical roles within the business and develops strategies to retain the incumbents and fill vacant ones

Teamwork & Performance:

• Works with other members of the HR team to complete designated tasks


• Takes ownership of own performance using the TICT performance management system


• Works with line managers, heads of functions to identify job needs/workload assessments.


• Conducts job analysis to determine job relevance, requirements and content.


• Evaluates jobs to determine relative worth and pricing as well as placement within or mapping to the TICT Job Architectural Framework.

Minimum Educational Qualifications / Certifications / Years of Experience

• Bachelor's Degree or its equivalent (HND) in Human Resources / Business Administration / Behavioral Science or management.


• Minimum of 5 years of cognitive experience in a relevant field and industry.


• Resourceful and reliable with the ability to problem-solve quickly and effectively.


• Innovative mindset with a passion for delivering exceptional results


• Proven ability to work independently and manage multiple priorities.


• Experience working in a fast-paced corporate environment like FMCG, Manufacturing, Port terminal or big corporation is desired.


• Cando attitude and ability to think outside of the box


• Understanding of Compensation & benefits


• Knowledge of Succession Planning & Career Management, Human Resource Development, Diversity & Inclusion


• Understanding of the Nigerian Labour Law

Must-Have Skills:

• Analytical skills.


• Communication skills


• Interpersonal Skills.


• Teamwork.


• Organizational and planning skills.


• Proficiency in Microsoft office tools and other HRIS


• Strategic Business Partnering


• Performance Management


• Learning & Development


• Change Management


• Program Management

Nice to Have Skills:

• Time management.


• Maintaining quality standards.


• Innovative.


• People management.

Behavioral Attributes:

• Good relational skills.


• Ability to multitask.


• Detail oriented.


• Good judgment and decision skills.


• Ability to perform under pressure.


• Problem-solving skills


• Strong & firm personality


• Ethical Practice


• Results- and Goal-Oriented


• Negotiation Skills


• Team Player

Total Compensation

Attractive