• Application Deadline:
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• As the Head of Operations at our Bank, you will be responsible for overseeing the day-to-day activities and processes that drive the efficient and effective functioning of the bank's operations.


• Reporting directly to the Chief Executive Officer (CEO) , you will play a key role in optimizing operational performance, enhancing customer experience, and ensuring compliance with regulatory requirements.


• Your leadership will be instrumental in supporting the bank's mission of financial inclusion and sustainable growth.

Responsibilities

• Develop and execute strategic plans to achieve operational excellence, optimizeprocesses, and improve overall efficiency and productivity.


• Identify areas for process improvement, automation, and digitization toenhance operational capabilities.


• Ensure compliance with relevant regulations, policies, and procedures relatedto microfinance operations, risk management, and customer data privacy.


• Collaborate with the risk and compliance teams to address operational risks andimplement appropriate control measures.


• Champion a customer-centric culture within the bank, ensuring a high standardof service to clients and efficient complaint resolution processes.


• Develop and implement strategies to improve customer satisfaction andretention.


• Evaluate and implement digital solutions and technologies that enhanceoperational efficiency and customer experience.


• Stay updated on industry trends and best practices in microfinance operationsand technology.


• Prepare regular reports on operational performance, key metrics, and KPIs forpresentation to senior management and the board of directors.

Job Requirements

• Bachelor's Degree in Business Administration, Finance, or a related field.Additional relevant certifications (MCIB) is a plus.


• Proven experience (3 years) in operations management within the banking ormicrofinance sector, with experience in a managerial or leadership role.


• Strong understanding of microfinance industry regulations, operational bestpractices, and risk management principles.


• Demonstrated ability to lead and manage teams, fostering collaboration andachieving operational objectives.


• Excellent problem-solving, decision-making, and project management skills. ,


• Proficiency in using operational software and technology solutions.


• Knowledge of bankone application.


• Strong communication and interpersonal skills to work effectively with variousstakeholders.