• Application Deadline:
• Position: E-Commerce Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Job Summary

The E-Commerce Executive drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology, and infrastructural plans. The candidate is also responsible for generating data-driven commercial insights and managing relationships with partners for the business. The E-Commerce Manager works in a fast-paced, digitally centric environment where the candidate oversees the end-to-end commercialization and operationalization of the E-Commerce business.

Responsibilities:

• Analyze new market trends, business opportunities and market segments in global and local landscape.


• Analyze past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI.


• Analyze service quality and customer satisfaction


• Assess potential partnership prospects.


• Define and revise order fulfilment policies and procedures.


• Design business questions to be used for data mining and analysis


• Develop a service recovery framework.


• Develop and implement roadmap for online store's functionality


• Develop service operations.


• Develop, manage, and measure performance of technology vendor relationships.


• Drive e-commerce sales performance.


• Encourage service innovation.


• Generate ideas and strategies based upon data-driven insights and recommendations.


• Implement e-commerce strategic and tactical programmes.


• Manage and review e-commerce operations and processes.


• Manage customer retention and loyalty programmes.


• Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.


• Manage the procurement and implementation of new technologies.


• Measure order fulfilment and customer satisfaction performance.


• Monitor and review data mining and analytics tools.


• Process new orders and ship successfully


• Monitor all product shipments and progress


• Manage relationships between company and its suppliers


• Generating Purchase orders for approval by management when stock volumes deplete


• Generating sales  performance reports  to management upon request


• Managing all interactions and relationships with e-commerce platforms the company trades on.

Skills, Knowledge, and Experience

• Minimum 3 - 5 years’ experience in a similar role


• Bachelor’s degree in Computer Science or similar field.


• Knowledge of implementing digital marketing concepts such as PPC, SEO, social media, display, and affiliate channels.


• Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies.


• Completion of a pertinent sales qualification is preferred.


• Extensive experience as an e-commerce manager.


• Demonstrable track record of devising sales-enhancing strategies.


• Sound knowledge of prevailing procedures and techniques in e-commerce.


• Unmatched supervision, research, and troubleshooting skills.


• Exceptional consulting and quality assurance abilities.


• Ability to tackle the demands of ever-evolving technological implements with ease.


• Good knowledge of ICT industry


• Experience in sales related role

Behavioral Competencies:

• Ability to work under pressure and multitask effectively


• Good Verbal communication & interpersonal Skills.


• Attention to Detail.


• Persuasive.