• Application Deadline:
• Position: Human Resource / Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Human Resources / HR 
  

Responsibilities

• Build strong relationships with new and existing clients and identify opportunities for upselling or increasing client retention


• Research and diagnose root causes of clients’ HR problems


• Create client service plans for different HR issues as needed, including employee retention, employee relations, benefits programs, compensation, policy development, termination procedures, etc.


• Serve as the main point of contact for all client inquiries regarding our portfolio of services


• Organize regular meetings with key accounts


• Conduct training sessions on applying HR best practices or improving clients’ existing HR strategies


• Offer external consultant services to clients regarding compensation, recruitment, training and development, information systems, and HR automations


• Create and edit employee handbooks, job descriptions, and other HR materials as needed by clients


• Provide guidance regarding the compliance of clients’ HR strategies with state and federal regulations and standard HR policies and procedures

Requirements

• Bachelor’s Degree in HR, Business Administration, or another relevant field


• 3+ years of experience as an HR Account Manager, HR Coordinator, or in a similar role


• Account management/customer success experience is desirable but not crucial


• Strong business acumen and knowledge of complex HR topics