• Application Deadline: Sat, 15 Jun 2024 00:00:00 GMT
• Position: Enterprise Monitoring Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Engineering / Technical 
  

Job Overview

• The Enterprise Monitoring Engineer will manage various Open source and cloud-native monitoring tools. Single point of contact for operational activities and initiatives for monitoring and observability tools.

Job Responsibilities

• Work closely with various IT teams to provide ongoing support for the monitoring tools operations (Grafana, Prometheus, ELK, Influx DB, PromQL, Azure monitor, AWS CloudWatch)


• Ensure that availability of Applications exceed the defined service levels.


• Maintain Enterprise Management solutions environment during business hours and offhours as a responsibility.


• Review performance on a regularly and ensure proactive actions and communication to avoid disruption to services.


• Lead new initiatives and process improvements.


• Prepare, review, and send various KPI reports.


• Various QA checks and review of Enterprise management systems/applications activities on a daily, weekly, and monthly basis.


• Share innovative and value driven ideas.


• Able to troubleshoot and resolve application issues.


• Create and maintain necessary Enterprise Management Systems Operational procedures/Training materials/Documentations.


• Ensure that Changes to applications are performed within the Architecture and change guidelines.


• Write scripts to automate the operational activities.


• Provide first level support for incidents and problems.


• Ensure that incidents and problems do not impact the agreed service levels.

Education

• Bachelor of Engineering/Technology. ITIL certifications Agile, Scrum certifications

Experience:

• 5+ years of IT experience


• Grafana, Prometheus, ELK, Influx DB, PromQL, Azure monitor, AWS CloudWatch UNIX/Windows/SQL/Oracle working knowledge.


• AWS, OCI, Azure knowledge


• Familiarity of supporting applications


• ITIL process familiarity


• Automation skills using any automation tools/scripts.

Behavioural Competencies:

• Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.


• Willingness to work on night shifts/weekends/public holidays.


• Self-motivated and accommodated according to the environment.


• People-oriented, capable of handling stressful situations.


• Interested to be updated with latest technology trends.


• Excellent Analytical, troubleshooting & vendor co-ordination skills.


• Excellent capability to learn & adapt to changes.