• Application Deadline:
• Position: NOC Engineer (Field)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Engineering / Technical  , ICT / Computer 
  

Job Objective

Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.


• Discover problem areas that could negatively impact system performance or customer satisfaction


• Proactively monitor network and system performance.


• Analyze traffic data and trends and escalate areas of concern to the network design authority.


• Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).


• Perform general “system administration” tasks on all elements of the network.


• Perform network surveillance 24/7, respond to network reported and customer reported problems


• Take ownership to ensure that all problems are resolved in a timely and efficient manner.


• Manage problem resolution using network monitoring/management tools


• Monitor key suppliers' service levels and highlight where Service Level Agreements (SLAs) are not being met.

Academic Qualification

• BSc / HND in Computer Science / Engineering or other related course

Experience:

• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communication skills both written and verbal.


• Capable of making solid, fact-based decisions under pressure.


• Ability to work well in an international, multi-cultural, and high-pressure technical environment.


• Technical experience in a telecommunications or network operations environment.


• Very Good understanding of wireless communications Technology


• Cisco CCNA/CCNP certification.


• Interested candidates must be able to work on a 24/7 shift Rotation