• Application Deadline:
• Position: E-Commerce Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• Managing and directing online sales efforts to meet sales and profit goals.


• Designing and recommending online sales programs and set short and long-term online sales strategies.


• Designing and implementing a strategic sales plan that expands the company’s customer base and ensures a strong online presence


• Present sales, revenue, and expense reports and realistic forecasts to the management team


• Identify emerging markets and market shifts while being fully aware of new products and competition status


• Work independently and take the lead, even when all of the pieces are not in place.


• Monitor all online orders via social media platforms, email, and website


• Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.


• Manage the front end of the Givanas Cosmetics website and manage sales.


• Intermittently check all Givanas Cosmetics' social media handles to respond to customers promptly.


• Liaise with customers to follow up on resolution of complaints or clarification of orders made.


• Document customer complaints, resolution, and root causes if possible.


• Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.


• Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.


• Utilize the online sales channel to advance the company’s sales agenda.


• Responsible for the smooth running of the online retail store of Givanas Cosmetics.


• Prepare a report on the effectiveness of marketing communications across all channels.

Requirements

• Candidates should possess a B.Sc. or HND certificate in a relevant field


• 3-5 years experience as an Online Sales Personnel in the cosmetics industry


• Proven experience as an Online Sales Officer or similar role


• Experience with B2C sales on social media and website


• Working knowledge of customer service principles & practices


• Possess excellent telephone etiquette.


• Ability to always remain professional and courteous with customers.


• Computer literacy is highly required.


• Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics


• Successful previous experience as an online sales representative or online sales manager, consistently meeting or exceeding targets


• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization


• Highly professional and customer‐service oriented


• Must be conversant with what’s happening in the industry.


• Specialist in Microsoft Excel and SAP.


• Age: 30-35


• Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis..