• Application Deadline:
• Position: Parts and Service Sales Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 10 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Objectives / Purpose

• Develop effective parts processes for both new and existing customers.


• Collaborate with the GM to create and implement the sales policy


• Maintenance of effective working relationships with customers, colleagues, Supervisors, and Subordinates - Team Work.


• Ensure sales objectives are achieved profitably with improved customer satisfaction for business continuity

Job Responsibilities

• Manage the complete parts and services sales process to boost the company’s revenue.


• Analyze demand, prepare sales forecast, and determine the re-order level.


• Identify prospects for volume sales, such as fleet operators or independent service repair centers.


• Maintain regular contact with key accounts to build loyalty and ensure long-term revenue. Develop the client portfolio and turnover.


• Supervise team members to ensure the objectives are met.


• Determine parts and service sales objectives, targets, and ensure compatibility with dealers’ productivity, and assist all customers.


• Responsible for Business Development (Dealers, Fleet, Counter Sales)


• Design and implement sales best practices (KAIZEN, ANZEN)


• Build an efficient human resource, Initiate relevant training for team members with a minimum of four trainings a year.


• Collaborate with extended dealerships in and out of Lagos territories


• Analyze sales figures and propose sales promotion and development measures


• Monitor competitors and make suggestions to Management


• Create, collate, and submit a comprehensive weekly sales reporting system, and monthly sales forecast for GM’s review.

Key Performance Area

Financial: Sales revenue monitoring:

Internal Process:

• Rate of repeat purchase


• Sales executive report management

Customer:

• Percentage (%) new customer retention rate


• Lead generation and conversion Rate

Learning & Growth:

• Competency Development


• Supervising and Mentoring


• Knowledge Sharing


• Identifying training needs of technicians.

Education/ Professional Qualification:

• HND / BSc. Business, Mgt. & Social Science courses


• MSc. / MBA. in a related field of study


• Relevant professional qualifications would be an added advantage.

Experience:

• Minimum of 10 years’ experience performing similar responsibilities


• Extensive experience in progressing through a sales career

Key Skills & Competencies Requirements

Functional/ Technical:

• Understanding of sales and customer management processes.


• Ability to make accurate forecasts and meet sales targets


• Knowledge of sales management system


• Knowledge of industry best practices and procedures


• Knowledge of product pricing and administration.

Behavioural:

• Ability to forecast with precision


• Leadership skills


• Motivational skills


• Professionalism & Poise


• Good work ethics


• Excellent communication & interpersonal skills


• Ability to forecast with precision


• Proficient in sales and marketing techniques


• Proficient in promotional sales techniques


• Excellent product presentation skills.