• Application Deadline: Fri, 31 May 2024 00:00:00 GMT
• Position: Customer Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja , Kaduna , Kano , Kogi , Lagos , Plateau , Rivers


• Job Field Customer Care 
  

Job Description

• As we expand our reach, we seek dedicated Customer Relationship Officers to join our dynamic team and help us acquire, onboard, and support our growing user base.


• We're seeking a highly motivated and results-driven Customer Relationship Officer to join our marketing team at Chukolo In this role, you will engage directly with potential customers, effectively communicate the benefits of Hollo, and facilitate a seamless onboarding process.


• Your efforts in acquiring new customers and ensuring their continued satisfaction are key to our success. Your goal: onboard a variable number of new users monthly, based on company targets.

Responsibilities

• Physically visit local businesses to pitch the Hollo app and demonstrate its benefits to them.


• Achieve monthly user acquisition targets e.g minimum of 10, maximum of 40.


• Onboard new customers.


• Provide exceptional support to customers, answering questions and resolving issues in a timely and professional manner.


• Build and maintain strong relationships with customers to ensure high customer satisfaction and retention.


• Deliver feedback from customers to our product development team.


• Participate in training and professional development sessions.


• Identify and pursue new sales opportunities to meet or exceed monthly targets.


• Collaborate with the marketing team to develop and implement effective sales strategies and campaigns.


• Stay up-to-date with industry trends and competitor activity to maintain a strong understanding of the market.


• Document your sales activities on Hollo.

Requirements

• Bachelor's Degree or HND in Marketing, Business Administration, or a related field (preferred)


• Ability to use Canva and or other design tools


• 2+ years of experience in sales, marketing, cross-marketing, or customer relationship management, preferably within the technology or digital marketing industry.


• Proven track record of meeting or exceeding sales targets.


• Excellent communication, presentation, and interpersonal skills.


• Self-motivated with the ability to meet and exceed targets.


• Strong problem-solving and analytical skills.


• Ability to work independently and as part of a team.


• Knowledgeable about social media platforms and digital marketing tactics.


• Strong understanding of the local business landscape and market trends.


• Personal laptop and tech-savviness and access to the internet.


• Creativity, writing skills, and good design taste

Ideal Candidate:

• Fast learner and teachable


• Tech-savvy and creative.


• Excellent communication and presentation skills


• Self-motivated and goal-oriented


• Ability to work independently and as part of a team.