• Application Deadline:
• Position: Senior Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 12 years


• Location Lagos


• Job Field Banking  , Sales / Marketing / Retail / Business Development 
  

Purpose:



To develop and maintain strong client relationships. Originate business and identify opportunities to cross-sell for RMBN and the broader First Rand Group in line with the strategic objectives of the Bank.

Responsibilities:   

The successful candidate will be responsible for: 

Management of client portfolio:   

• Develop the portfolio by prospecting new clients, cross-selling, and offering suitable banking services to the existing customers in adherence with coverage disciplines i.e. sales campaigns, Client Action Plans( CAPS), deal pipelines, call reports, and other reports.  


• Plan and outline strategic objectives for the growth of the portfolio.   


• Communicate and document client interactions and feedback to stakeholders with regard to client developments through call reports and face-to-face discussions.   


• Initiate client scoping sessions to gain client insights.    


• Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.   


• Coordinate the creation of innovative solutions for specific product areas based on client feedback.   


• Interrogate and manage MIS data to minimize revenue leakage on a continuous basis.   


• Proactively manage credit facilities to ensure adequate limits are in place and early wanting signals are identified & escalated.   


• Manage escalated unresolved client complaints.   


• Manage complex relationships within support areas to ensure best outcome for both the client and the bank.

Effective internal and external stakeholder relationship management:   

• Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate.   


• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met.   


• Ensure client expectations are met or exceeded;    


• Use influence and negotiation to achieve win-win outcomes.   


• Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).   

Effective teamwork, self-management, and alignment with group values:   

• Imbibe the RMB promises & continually drive RMB’s values    


• Create brand presence for oneself  


• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Make an effort to stay relevant and up to date with legislation, new developments etc.;   


• Take ownership and accountability for tasks and activities and demonstrate effective self- management


• Maintain a positive attitude and respond openly to feedback   


• Continually share, debate and communicate learnings   


• Be proactive in anticipating potential problems and continually monitor progress to ensure small    details are not missed   


• Challenge with conviction.   

Qualifications and Experience:   

Education and Qualifications   

• 
  

  The successful candidate should have at the minimum, a Bachelor’s degree, preferably in Commerce, Business, Finance, Accounting or related disciplines

  
  

Experience   

• Minimum 12 years in a similar role and relevant industry   


• At least 5 years relevant experience in the Large Indigenous Corporates and Multinational business segment   


• Good knowledge of Corporate and Investment banking knowledge, including treasury products and services   


• Previous exposure to the preparation of credit proposals   


• Track record of sourcing new clients   


• Proven track record in converting opportunities into revenue generation   


• Ability to negotiate and influence across all levels including senior stakeholders   


• Ability to unearth client needs and match them to appropriate banking solutions   


• Detailed understanding of the Nigerian Banking Industry and its legal and regulatory requirements 

Technical Skills   

• Strong analytical skills    


• Good working legal and credit knowledge   


• Strong Financial Acumen   


• Strong verbal and written communication   


• Sound presentation, facilitation, and negotiation skills 


• Ability to make cold calls 

Human Relations Profile   

• Ability to strike and maintain good client relationships.   


• Strong character & integrity paramount   


• High degree of self-confidence; pleasant personality; well-presented