• Application Deadline: Sat, 31 Aug 2024 00:00:00 GMT
• Position: IT Support / Customer Care Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 2 years


• Location Abuja


• Job Field ICT / Computer 
  

Responsibilities

• Provide technical support to customers via phone, email, or chat.


• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.


• Guide customers through step-by-step solutions to resolve their IT problems.


• Escalate complex issues to the appropriate level of support personnel.


• Document and track customer interactions, issues, and resolutions in the ticketing system.


• Install, configure, and maintain software applications and hardware peripherals.


• Assist with the setup and configuration of computer systems for new employees.


• Educate customers on basic IT concepts and best practices.


• Collaborate with other IT team members to resolve issues and improve processes.


• Provide feedback to management on recurring technical issues and customer concerns.

Requirements

• OND, HND, or B.Sc in Computer Science or any related field.


• At least 1-2 year experience working in a tech firm


• Knowledge of Web hosting, WHM, WHMCS, hosting reseller platform & software development cycle is a must.


• Proven experience in a customer support or technical support role.


• Strong knowledge of computer hardware, operating systems (Windows, MacOS, Linux), and software applications.


• Familiarity with networking concepts, protocols, and troubleshooting techniques.


• Excellent communication skills, both verbal and written.


• Ability to prioritize tasks and manage time effectively in a fast-paced environment.


• Strong problem-solving skills and attention to detail.


• Ability to work independently and as part of a team.


• Experience with ticketing systems is a plus.


• Customer service-oriented mindset with a positive attitude.