• Application Deadline:
• Position: Front Desk Representative


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Location: Ikeja, Lagos

Description

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance.


• You will be the “face” of the company for all visitors and will be responsible for the first impression we make.


• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.


• You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.


• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)


• Greet and welcome guests


• Answer questions and address complaints


• Answer all incoming calls and redirect them or keep messages


• Receive letters, packages etc. and distribute them


• Prepare outgoing mail by drafting correspondence, securing parcels etc.


• Check, sort and forward emails


• Monitor office supplies and place orders when necessary


• Keep updated records and files


• Monitor office expenses and costs


• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• High School Diploma; additional qualifications will be a plus


• Proven experience as front desk representative, agent or relevant position


• Familiarity with office machines (e.g. fax, printer etc.)


• Knowledge of office management and basic bookkeeping


• Proficient in English (oral and written)


• Excellent knowledge of MS Office (especially Excel and Word)


• Strong communication and people skills


• Good organizational and multi-tasking abilities


• Problem-solving skills


• Customer service orientation