• Application Deadline: Sun, 9 Jun 2024 00:00:00 GMT
• Position: Customer Relationship/Project Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 8 years


• Location Lagos


• City Ilupeju


• Job Field Project Management 
  

Reports To: Managing Director

Key Summary of the Job

• Coordinate and handle all aspects of project execution.


• Manage and oversee communication with clients, pre and post project execution.


• Oversee all aspects of furniture delivery and installation from start to finish.


• Coordinate the activities of the Installation team on site.


• Liaise with all internal teams and ensure that all technical requirements are incorporated in the project design and installation documentations.

Core Working Relationships:

• Technical Team


• Production Team


• Installation Team


• Logistics/Procurement Team


• Interior Design Team


• Customer Service Team

Task Complexities

• Prepare detailed program of works for all projects and ensure timelines are strictly adhered to.


• Oversee all aspects of project implementation and client communication.


• Carry out site inspection to determine site readiness.


• Attend site meetings and act as point of contact for clients for all project communication during execution process.


• Work with Interior Designers and Technical department to meet Clients’ requirements


• Schedule pre-installation meetings and post-installation walkthrough with the installers, Interior Designers and Technical team.


• Plan and supervise product delivery and installation, including performance of work,


• Provide timely and formal written communication throughout projects execution period and disseminate all critical information to all project stakeholders


• Conduct quality inspection of work done on site by the installation team, identify and resolve snags within the specified timelines as per policy.


• Maintain detailed project documentation of key project decisions as per clients /project requests and revisions.


• Provide weekly project status update during operational meetings.

Education & Experience

• First Degree in Architecture


• Experience with ERP systems


• Minimum of 5 years’ previous experience as a customer relationship/project manager or an architect (previous work experience within the furniture manufacturing industry is an added advantage).

Required Skills:

• Excellent customer relationship and project management skills


• Interpretation of technical drawings


• Ability to analyze, plan, schedule and implement project installation


• Analytical and quantitative decision-making skill


• Oral and written communication skills


• Problem-solving & creativity


• Integrity/Discipline


• Excellent interpersonal skills


• Strong negotiation skills.