• Application Deadline: Wed, 3 Jul 2024 00:00:00 GMT
• Position: Guest Relation Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ikeja , Ojodu


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

• Supervise all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods


• Supervise the registration ofguestswhich includes the collection of necessary information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms


• Provide information about our hotel, available rooms, rates and amenities


• Respond to clients’ complaints at the Frontdesk or the Restaurant in a timely and professional manner


• Supervise good relationships with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs


• Ensure thatupdated records of bookings and payments are maintained


• Supervise restaurant operations to deliver an excellent Guest and Member experience.


• A Guest Relation Supervisor will also be required to manage, train, and develop team members and work within all budgeted guidelines.


• Supervise Restaurant operations.


• Maintain exceptional levels of customer service.


• Manage guest queries in a timely and efficient manner.


• Drive sales to maximize budgeted revenue.


• Develop menus with other members of Food and Beverage team.


• Accountable for monthly stock


• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.


• Evaluate guest satisfaction levels with a focus on continuous improvement


• Ensure communication meetings are conducted and post-meeting minutes are generated.


• Be environmentally aware.


• Assist other departments wherever necessary and maintain good working relationships.

Qualifications

• Interested candidates should possess relevant qualifications with at least 2 years experience.


• Candidates should possess a minimum of BSC/ HND qualification.


• Candidates should reside within Ojodu, Ikeja, Agege, Ogba axis