• Application Deadline:
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.


• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.


• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy


• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.


• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.


• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.


• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.


• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.


• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.


• Attend to other duties as requested by Management and Supervisors.

Requirements

• Candidates should possess OND / B.Sc Degrees with 1 - 5 years relevant work experience.