• Application Deadline: Mon, 20 Jun 2022 00:00:00 GMT
• Position: Service Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000
  

JOB DESCRIPTION

• Assisting customer service staff in managing customer inquiries,complaints and service


• Providingleadership to new customer service employees


• Training customer service staff


• Delegating tasks to followers in her department


• Monitoring performance of customer service staff and production staff


• Monitoring performance of customer service staff and recommend improvement activities


• Organizing work schedule


• Developing standard work procedures


• Collecting data and preparing reports


• Assisting customer service staff during evacuation and accounting.


• Oversee all front and back of the house restaurant operations


• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

REQUIREMENT

• Bachelor's degree in business administration or hospitality is advantageous.


• Proven experience working as a supervisor in the hospitality industry.


• The ability to work in a fast-paced environment.


• The ability to stand for extended periods.


• Strong management skills.


• Excellent organizational skills.


• Effective communication skills.


• Exceptional customer service skills.


• Candidates should reside around Victoria Island and its environs