• Application Deadline: Sat, 15 Jun 2024 00:00:00 GMT
• Position: Customer Service / Admin Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• City Wuse


• Job Field Administration / Secretarial  , Customer Care 
  

Job Description

• The Customer Service Representative is the engine of our Logistics Business! Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with uson every shipment.


• Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework preferred but not required.

Duties and Responsibilities

• Help manage current customer accounts.


• Deal with a high volume of inbound and outbound phone calls.


• Maintain relationships with carriers and customers.


• Provide exceptional customer service to customers and carriers.


• Solve customer and carrier problems and help resolve issues.


• Provide shipment quotes for customers and set up shipments as required by customers.


• Excellent multitasking skills within their work space as well as computer software programs.


• Be a professional representative of our company that other employees look up to.

Job Requirements

• High quality written and verbal communication skills


• Ability to adapt to changes in the work environment


• Accurate and able to produce quality work


• Dependability


• Problem solver


• Ability to work in teams and open to others’ views


• Show respect toward others with cultural differences


• Quality decision making


• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Education / Experience

• B.Sc / HND


• Previous customer service or call center experience required.


• Logistics experience preferred but not required.

Mathematical Skills:

• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.


• Ability to write simple correspondence.


• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.