Reporting to the Directors; the Operations Manager is the senior operational P&L leader responsible for the overall success of the entire business. This role will directly oversee all rentals and the maintenance of rental & logistics equipment, transportation, and support personnel. The ideal candidate should be a problem solver, motivated, self-driven, and a capable leader of people. He/she should be a promoter of best practice and operational excellence and a willing adopter of technology.
This role requires daily collaboration with the sales & marketing and finance teams whilst being directly responsible for the:
Maintenance team,
Logistics team
Generator operators.
Responsibilities
Oversee all business operations
Builds relationships with staff to maintain a high level of customer service and support in a positive team-oriented branch environment
Analyzes an uses operational information to create positive actions and results
Promotes an encouraging and safe workplace and adheres to company policy and procedure
Maintains appropriate staffing levels (quality & quantity) within the business and provides continuous coaching, training, support, and performance feedback.
Maintains thorough knowledge of market trends and conditions
Requirements
Proven work experience as an Operations /Facilities Manager in a similar role
A track record of delivering excellent customer service
Extensive knowledge of generator operations and maintenance routines
Strong work scheduling and logistics experience
Strong leadership, motivational, and people skills
Good understanding of business financials
Degree/Diploma in Mechanical / Electrical Engineering.