• Application Deadline:
• Position: Chargeback Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Yaba


• Job Field ICT / Computer 
  

• The ideal candidate will manage and resolve chargeback disputes, analyze transaction data, and ensure compliance with relevant regulations.

Responsibilities

• Effectively resolve all claims in an accurate and timely manner.


• Attends to customer and merchant disputes and ensuring prompt resolution.


• Provides resolution on all disputes arising from cards and mobile payment platforms.


• Process local and international chargeback on behalf of banks as their acquirer or issuer processor * transactions, in line with card scheme rules.


• Process partner banks chargeback as a co-acquirer.


• Respond to re-opened claim request by the issuer, after proper investigation.


• Maintain strict adherence to domestic and international chargeback rules and regulations and ensu with policy and service standards.


• Effectively resolve all claims in an accurate and timely manner.


• Attends to customer and merchant disputes and ensuring prompt resolution.

Requirements

• Bachelor's degree in Computer science or related field


• Minimum of 2-3 years experience working as a Chargeback Officer


• Experience in chargeback management.


• Strong analytical and problem-solving skills.


• Excellent communication and interpersonal skills.


• Detail-oriented with the ability to manage multiple tasks.