• Application Deadline:
• Position: Key Accounts Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Position Description

• The Key Account Officer is an important part of the Business and Sales department which focuses on client retention ratios, sales revenue from existing clients, and top-quality service standards.


• When there is a new product in the organization, Key Account Officers’ insights and support will be an addition when it comes to achieving our targets and retaining our competitive edge as a company.

Main Duties and Responsibilities:

• Proactively engage with key clients to understand their business needs, challenges, and objectives.


• Develop and implement account management strategies to maximize client satisfaction and retention.


• Collaborate with internal teams such as customer success, sales acquisition, growth, product and engineering to address client requirements and deliver customised solutions.


• Monitor account performance metrics, track sales activities, and prepare regular reports for management review.


• Serve as the primary point of contact for client inquiries, escalations, and issue resolution.


• Stay abreast of industry trends, market dynamics, and competitor activities to identify growth opportunities and mitigate risks.


• Conduct regular business reviews and client meetings to review performance, solicit feedback, and identify areas for improvement.


• Ensure compliance with company policies, procedures, and regulatory requirements in all client interactions.

Requirements and skills

• Minimum of 3-4 years of experience in key account management, sales, or business development roles.


• Proven track record of achieving sales targets and driving revenue growth in a B2B environment.


• Proven track record of managing Enterprise clients or HNIs.


• Excellent communication skills with the ability to build rapport and negotiate effectively with clients.


• Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights.


• Customer-focused mindset with a passion for delivering high-quality service and exceeding client expectations.


• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.


• Proficiency in Microsoft Office suite and CRM software.

Benefits and Perks

• Comprehensive health and wellness benefits including access to Gym, Spa etc.


• In addition to national and state observed holidays, team members get 20 days paid time off.


• 10 paid study leave days per year


• 10 paid sick days per year


• Light daily refreshments at work


• Hybrid Work Structure (3 days remote, 2 days On site)


• Paid parental leave days for new parents (i.e Maternity/Paternity leave)


• 13th Month


• Celebration benefits (Birthday, Wedding, Childbirth)


• Monetary Support (in the event of loss of a loved one)


• ICT Allowance


• Dynamic and inclusive work environment


• Learning and Development opportunities