• Application Deadline: Mon, 4 Jul 2022 00:00:00 GMT
• Position: Guest Service Agent (Receptionist)


• Job Type Full Time


• Qualification BA/BSc/HND , NCE


• Experience 2 years


• Location Abuja


• Job Field Customer Care 
  

Purpose of the Job

• To ensure that all reservations are made and confirmed, receive guest professionally, compute guest bills and keep proper records.

Key Responsibilities

• Receiving of visitors and customers professionally


• Welcome and greet guests


• Answer and direct incoming calls


• Inform guests of hotel rates and services


• Make and confirm reservations for guests


• Ensure proper room allocation


• Register and check guests in


• Confirm relevant guest information


• Verify guest's payment method


• Verify and imprint credit cards for authorization


• Issue room keys and direct guests to their rooms


• Maintain clear and accurate records of guest room bookings


• Compute all guest billings, accurately post charges to guest rooms and house accounts


• Receive and transmit messages for guests


• Retrieve mail, packages and documents for guests


• Listen and respond to guest queries and requests both in-person and by phone


• Provide accurate information about local attractions and services


• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests


• Complete and maintain any incident reports, daily activity reports or other reports requested by management


• Manage conference room bookings and scheduling


• Close guest accounts and check guests out


• Review accounts and charges with guests during the check-out process


• Process accurate payment of guest accounts


• Inform housekeeping when rooms have been vacated and are ready for cleaning


• Monitor visitors to the hotel


• Enforce rules and policies of the hotel


• Maintain a neat and orderly front desk and reception area


• Answering and making of official phone calls


• Interact with customers and clients professionally


• Receiving of cash and issuing of receipts and invoices to guests


• Helping guests/customers navigate through offices


• Monitoring of visitors’ access


• Carry out other responsibilities assigned by the manager while maintaining professional composure always.

Educational Qualifications

• B.Sc in related field or N.C.E / Ordinary Diploma in any related field.

Years of Experience:

• Minimum of 2 years cognate experience.

Skills Required:

• Good numerical skills, time management skills, basic computer knowledge, attention to details and good interpersonal communication (written and verbal communication).