• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.


• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.


• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.


• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent


• 1-2 years proven experience in supporting client success


• Excellent written and verbal communication skills


• Ability to address complaints and issues with effective solutions and a positive attitude


• Passion for delighting customers with above and beyond service


• Excellent time-management and prioritization skills


• Familiarity with CRM system