• Application Deadline:
• Position: Customer Service Representative (Female)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Employment Type: Full-time

Job Description

• We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.


• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.


• Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Requirements

• Experience as a Customer Support Specialist or similar CS role


• Familiarity with our industry is a plus (Cosmetics)


• Experience using help desk software and remote support tools


• Understanding of how CRM systems work


• Excellent communication and problem-solving skills


• Multi-tasking abilities


• Patience when handling tough cases


• BSc/HND in any descipline


• Not more than 30 years of age.