• Application Deadline:
• Position: Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Bayelsa


• Job Field Travels & Tours 
  

Job Description

• Experience Officers represent the first contact of our company with guests.

Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest


• Make and/or change travel reservations for walk-in guest using the online booking system


• Create and maintain guest reservation records


• Announce arrival and departure information using the public address system


• Assist in guest luggage check-in


• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters


• Adhere to the company’s policy on guaranteed reservations and no-shows.


• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.


• Resolve service problems by clarifying guest complaint via phone, email and in-person


• Forward booking/traveling reschedule request to the concerned unit


• Serve guests by providing service information related to traveling schedule, fare, and payment


• Promote the online booking, app downloads, and other products and services of the company to customers.

Education and Work Experience

• Minimum of Bachelor's Degree or HND in any relevant discipline


• Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills and Competencies:

• Excellent Customer Service


• Effective Written and Verbal Communication


• Computer Literacy


• Exceptional time management.


• Problem-Solving Skills


• Neat and Professional Appearance


• Outstanding interpersonal skills.


• Ability to Stay Calm Under Pressure


• Organized and Detail-Oriented


• Able to Work a Flexible Schedule.