• Application Deadline: Mon, 11 Jul 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000
  

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.


• By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.


• We are hiring a customer service representative to manage customer queries and complaints.


• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively.


• Candidate based around Lekki Phase 1 is an added advantage


• Preferably Youth Service Corps member.

Salary

N50,000 Monthly.