• Application Deadline: Fri, 14 Jun 2024 00:00:00 GMT
• Position: Waitress/Waiter


• Job Type Full Time


• Qualification Others


• Experience 2 - 4 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

Purpose of Position

To ensure that diners have a positive experience at food establishments by exhibiting excellent customer service. 

Reports to

Executive Chef, Foods and Beverage Manager

Direct Report

• All Restaurant staff  / All Staff


• Greeting guests and taking drink and food orders


• Staying attentive to the needs of guests in the dining area


• Delivering food from the kitchen to the guests


• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests


• Following health code standards with regards to the handling of food


• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more


• Prepare tables by setting up linens, silverware, and china.


• Greet and escort customers to their tables, Presenting the menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)


• Inform customers about the day’s specials


• Offer menu recommendations upon request


• Take accurate food and drinks orders, using a POS ordering software, regular order pad, or by memorization.


• Communicate order details to the Kitchen Staff


• Serve food and drinks.


• Up-sell additional products when appropriate.


• Deliver checks and collect bill payments


• Carry dirty plates, glasses and silverware to kitchen for cleaning


• Meet with the Head Cook to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)


• Follow all relevant health department regulations.


• Provide excellent customer service to guests.


• And any other adhoc duties

Educational Qualification

• Minimum SSCE

Required Experience

• minimum of 2-4 or more years of experience in a similar role

Required Skills & Competencies

• Proven work experience as a Waiter or Waitress


• Hands-on experience with cash register and ordering information system


• Basic math skills


• Attentiveness and patience for customers


• Excellent handwriting.


• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.


• Active listening and effective communication skills


• Team spirit


• Extremely high personal hygiene, hair, teeth, fingernails, etc, and attractively dressed or possibly in uniform.


• Flexibility to work in shifts


• High school diploma; food safety training is a plus

Tasks & Responsibilities

• Customer service skills – People oriented and positive attitude.


• Able to work round the clock and guide others