• Application Deadline:
• Position: Retail Sales Manager (Lagos/Kano)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Kano , Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

The Retail Sales Manager will manage the day-to-day retail sales operation of our business, drive and champion sales initiatives, ensuring smooth functioning, optimizing sales, and enhancing our overall customer experience. You will manage a team to ensure smooth acquisition and onboarding of retail partners on our platform.

What you will be doing

• Drive and champion sales initiative.


• Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.


• Supervise the Team leads/ Retailer Success Associates responsible for acquiring and onboarding retailers on our platform


• Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.


• Oversee the onboarding process for new retail partners, ensuring seamless integration into the platform.


• Identify opportunities for process improvement in the retailer management function.


• Set sales targets and develop strategies to achieve them.


• Monitor sales performance and implement initiatives to boost sales.


• Gather feedback from retail partners regarding platform usability, features, overall satisfaction, and make adjustment as needed.


• Develop long term and collaborative business partnerships with key customers.


• Identify and implement Market Access, demand and supply opportunities as required.


• Collaborate with internal teams to implement improvements based on feedback.


• Conduct performance reviews and provide feedback for improvement.


• Manage relationships with vendors and suppliers.


• Prioritize key risks & opportunities per account.


• Report on daily activities within set timelines, customer base and categorization, input regularly on objections and customer behavior to central functions.

Special Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.


• 5 years of experience in retail management, account management, or a related role in an E-commerce or FMCG distribution company.


• Extensive experience with retail sales driven by field officers.


• Proficient in data analysis and reporting tools.


• Strong team-working and project management skills – able to work collaboratively with colleagues and stakeholders.


• Strong influencing skills: the ability to align cross functional teams both internally and within accounts, and the ability to influence without direct authority i.e. outside of a line management responsibility.


• Customer-focused mindset with a passion for building and maintaining positive relationships.


• Strong communication and interpersonal skills.

Candidate Specification

• Motivated by the mission of Sabi


• Pragmatic with quantitative and analytical ability and attention to detail


• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities


• High level of integrity and dependability with a strong sense of urgency.


• A focus on execution. Willing and able to get hands dirty.


• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.