• Application Deadline: Fri, 14 Jun 2024 00:00:00 GMT
• Position: Hotel Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 10 years


• Location Enugu


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

• Guest Relations: Ensuring guests have a pleasant experience from check-in to check-out. This includes addressing any concerns or complaints promptly.


• Staff Management: Hiring, training, scheduling, and supervising staff members, including front desk personnel, housekeeping, maintenance, and restaurant staff.


• Financial Management: Budgeting, financial planning, and monitoring expenses to ensure the hotel operates within budget and remains profitable.


• Operations Management: Overseeing day-to-day operations, such as room reservations, housekeeping, maintenance, and food and beverage services.


• Marketing and Sales: Developing marketing strategies to attract guests and increase revenue, including online and offline advertising, promotions, and partnerships.


• Quality Control: Ensuring the hotel meets quality standards in terms of cleanliness, maintenance, and service delivery.


• Safety and Security: Implementing and enforcing safety and security protocols to protect guests, staff, and property.


• Inventory Management: Managing inventory levels of supplies, linens, and equipment to ensure smooth operations.


• Community Relations: Building relationships with local businesses, government agencies, and community organizations to promote the hotel and foster positive relationships.


• Compliance: Ensuring the hotel complies with all relevant laws, regulations, and industry standards, including health and safety regulations and licensing requirements.


• Strategic Planning: Developing long-term goals and strategies to improve the hotel's performance and competitiveness in the market.


• Customer Service: Setting standards for guest service and ensuring they are met consistently throughout the hotel.