• Application Deadline: Sun, 16 Jun 2024 00:00:00 GMT
• Position: CFRM Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Katsina


• Job Field NGO/Non-Profit 
  

Job Overview

• DANUWA is dedicated to improving access to preventive, risk mitigation, and response services for survivors of sexual and gender-based violence (SGBV) in Katsina State.


• We are seeking a dedicated CFRM Officer to manage the complaint and feedback mechanisms, ensuring that beneficiaries and staff can report issues safely and confidentially.

Responsibilities

• Develop and implement a robust complaint, feedback and response system.


• Ensure all complaints are logged, addressed, and resolved promptly.


• Conduct regular community consultations to gather feedback.


• Train staff and community members on feedback mechanisms.


• Prepare reports on feedback trends and resolutions.

Qualifications

• Bachelor's degree in Social Sciences, Communication, or related field.


• Minimum of 2 years of experience in a similar role.


• Strong analytical and problem-solving skills.


• Excellent communication and facilitation skills.


• Commitment to confidentiality and ethical standards.