• Application Deadline:
• Position: Service Centre Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Enugu


• Job Field Administration / Secretarial 
  

Job Description / Responsibilities

• Greet guests and provide them with superb customer service(Handle complaints or concerns).


• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.


• Answer all client questions and incoming calls.


• Collect information and provide estimates.


• Process payments and return devices.


• Schedule repair appointments.


• Coordinate with technicians.


• Confirm appointments and provide reminders.


• Redirect phone calls to the appropriate department and take down messages.


• Accept all letters and packages, and distribute them to their appropriate departments.


• Monitor, organize and forward emails.


• Track and order office equipment and supplies.


• Maintain records and files.


• Provide basic troubleshooting.


• Explain repair procedures.


• Coordinate with technicians for complex issues.


• Maintain records.


• Update inventory systems.


• Generate invoices and receipts.


• Handle cash transactions.

Education

• HND / Bachelor’s Degree in Computer Sciences/Telecommunication, orany related discipline.

Skills:

• Must possess excellent Customer Service skills


• Basic knowledge of mobile devices and common technical issues, with ability to provide basic troubleshooting assistance to customers.


• Understanding of repair processes and terminology to effectively communicate with technicians and customers.


• Ability to work efficiently and manage time effectively to meet customer needs and deadlines.


• Punctuality and reliability in adhering to scheduled shifts and appointments.


• Maintaining a professional appearance and demeanor at all times.


• Upholding ethical standards and maintaining confidentiality regarding customer information.


• Respecting diversity and treating all customers and colleagues with respect and dignity.


• Basic knowledge of Microsoft Office packages.

Other requirements:

• Shouldhave completed NYSC.


• Should not be above 35 years of age.


• Should have at least 2 years of experience in same role.