• Application Deadline:
• Position: General Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 10 years


• Location Lagos


• Job Field Engineering / Technical 
  

Key Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.


• Hold regular briefings and meetings with all heads of departments.


• Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.


• Lead all key property issues including capital projects, customer service, and refurbishment.


• Handling complaints, and overseeing the service recovery procedures.


• Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.


• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.


• Ensure all decisions are made in the best interest of the hotels and management.


• Deliver hotel budget goals and set other short and long-term strategic goals for the property.


• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.


• Provide effective leadership to hotel team members.


• Lead in all aspects of business planning.


• Respond to audits to ensure continual improvement is achieved.


• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.


• Assisting in residential sales as and when required and developing strong sales prospects.


• Responsible for safeguarding the quality of operations both (internal & external audits).


• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Requirements

• B.Sc. HND, Engineering, or equivalent professional level experience


• 7-10 years of experience in facilities maintenance or equivalent related functions


• Knowledge of OSHA and other environmental regulations


• Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management


• Must be a well organized, detail and customer (internal and external) oriented self-starter


• Strong procurement and negotiation skills