• Application Deadline:
• Position: Customer Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Key Responsibilities

• Develop and maintain long-term relationships with key clients.


• Serve as the main point of contact for customer inquiries, concerns, and feedback.


• Understand client needs and provide tailored solutions to enhance customer satisfaction.


• Proactively identify opportunities to up-sell or cross-sell services to existing clients.


• Coordinate with internal teams to ensure timely and effective delivery of services.


• Monitor and report on customer satisfaction and feedback.


• Resolve customer complaints and issues promptly and effectively.


• Develop and implement strategies to improve customer retention and loyalty.


• Provide regular updates and reports to senior management on customer relationship activities.

Qualifications:

• Any relevant degree in Business Administration, Marketing, or a related field.


• Proven experience as a Customer Relationship Manager or similar role.


• Excellent communication and interpersonal skills.


• Strong problem-solving and negotiation abilities.


• Customer-focused mindset with a passion for delivering exceptional service.


• Ability to work independently and as part of a team.


• Proficiency in CRM software and Microsoft Office Suite.