• Application Deadline:
• Position: Phone Repair Technician


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Enugu


• Job Field Engineering / Technical 
  

Job Description/Responsibilities

• Analyze and diagnose hardware and software problems with mobile devices brought in for repair.


• Conduct thorough examinations to identify the root cause of issues, such as broken screens, battery problems, or software malfunctions.


• Perform repairs and replacements on various components of mobile devices, including screens, batteries, charging ports, cameras, speakers, and microphones.


• Use specialized tools and equipment to disassemble, repair, and reassemble phones while following manufacturer guidelines and safety protocols.


• Test repaired devices to ensure that all issues have been addressed and that they are functioning properly.


• Conduct quality checks to verify that repairs meet industry standards and customer expectations.


• Perform software troubleshooting to resolve issues such as operating system errors, software glitches, or malware infections.


• Install software updates, patches, and security fixes to ensure device functionality and security.


• Assist customers with transferring data (such as contacts, photos, and apps) from their old devices to new ones.


• Provide guidance on data backup options to help customers protect their valuable information.


• Interact with customers to understand their device issues and provide clear explanations of repair options and associated costs.


• Communicate repair timelines and updates to customers in a timely and professional manner.


• Maintain inventory of replacement parts, tools, and supplies needed for repairs.


• Order new parts as needed to replenish stock and ensure availability for repairs.


• Keep detailed records of repairs performed, including customer information, device details, repair procedures, and parts used.


• Generate repair reports and invoices for customers, documenting the work done and any warranties or guarantees provided.


• Follow safety protocols and guidelines to prevent accidents or injuries while handling tools and equipment.


• Adhere to industry regulations and manufacturer specifications when performing repairs to ensure device integrity and warranty compliance.


• Stay updated on the latest mobile device technologies, repair techniques, and industry trends through ongoing training and professional development.

Other Requirements

• Bachelor's Degree or HND in Computer Sciences / Telecommunication, Electrical Electronics Engineering or any related discipline.


• Must have 2 - 3 years experience with Smartphone troubleshooting and repairs.


• Must have completed NYSC.


• Should not be above 35 years of age.


• Knowledge of Microsoft suite-Excel, word & PowerPoint.

Skills:

• Proficiency in diagnosing and repairing hardware and software issues on a variety of mobile devices, including smartphones and tablets.


• Familiarity with mobile device components, such as screens, batteries, charging ports, cameras, and circuit boards.


• Problem-solving ability.


• Resourcefulness to adapt to evolving technologies and find innovative solutions to repair challenges.


• Attention to detail.


• Customer Service Skills (Excellent communication skills to interact with customers professionally and effectively explain repair options, costs, and timelines).


• Time Management and prioritization.


• Adaptability and learning agility (Flexibility to adapt to changing technologies, repair techniques, and customer demands in the rapidly evolving mobile device industry).


• Ability to collaborate effectively with colleagues, including other technicians and front desk staff, to coordinate repair processes and deliver seamless customer service.


• Ethical conduct and integrity (Respect for customer privacy and confidentiality when handling personal data and sensitive information stored on mobile devices) e.t.c.