• Application Deadline: Mon, 1 Jul 2024 00:00:00 GMT
• Position: Front Desk Officer - Shortlet


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Duties and Responsibilities

• welcome and greet guests


• answer and direct incoming calls


• inform guests of hotel rates and services


• make and confirm reservations for guests


• ensure proper room allocation


• register and check guests in and confirm relevant guest information


• verify guest's payment method and confirm payment


• issue room keys and direct guests to their rooms


• maintain clear and accurate records of guest room bookings


• compute all guest billings, and accurately post charges to guest rooms and house accounts


• receive and transmit messages to guests


• retrieve mail, packages, and documents such as faxes for guests


• listen and respond to guest queries and requests both in-person and by phone


• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests


• complete and maintain any incident reports, daily activity reports or other reports requested by management


• manage conference room bookings and scheduling


• close guest accounts and check guests out


• review accounts and charges with guests during the check-out process


• process accurate payment of guest accounts


• inform housekeeping when rooms have been vacated and are ready for cleaning


• monitor visitors to the hotel


• enforce rules and policies of the hotel


• maintain a neat and orderly front desk and reception area

Education, Skills and Experience

• Bachelor's degree in a related field or HND


• Guest/customer relations experience, preferably in a hospitality environment


• Strong working knowledge of relevant computer software including MS Office and booking and payment systems


• Numeracy skills


• Administrative skills

Key Competencies and Qualities

• customer service orientation


• attention to detail and accuracy


• planning and organizing


• ability to multitask and prioritize


• professional appearance and attitude


• effective verbal and written communication skills


• ability to handle stress and stay calm under pressure


• conflict resolution skills


• decision making and judgment skills


• team work


• flexible regarding work schedules


• ability to respond appropriately to diverse customers and guests


• Candidate must reside around Lekki - Ajah axis