• Application Deadline: Thu, 27 Jun 2024 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Key Responsibilities

• Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.


• Provide leadership and direction to departmental managers and supervisors, ensuring alignment with organizational goals and priorities.


• Oversee day-to-day operations, including production planning, inventory management, procurement, and distribution, to meet customer demand and delivery targets.


• Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.


• Lead cross-functional teams to develop and implement process improvements, cost-saving initiatives, and quality enhancement programs.


• Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.


• Mentor, coach, and develop team members, providing guidance, support, and opportunities for professional growth and advancement.


• Bachelor's degree in Business Administration, Management, or related field; Master's degree preferred.


• 7-8years experience in a senior operation role with a track record of success in operations management.


• Strong understanding of BPO processes, technology, and industry trends.


• Excellent leadership and communication skills, with the ability to inspire and motivate teams