• Application Deadline: Tue, 25 Jun 2024 00:00:00 GMT
• Position: Lead Client Success


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 9 - 15 years


• Location Lagos


• Job Field Customer Care 
  

Job Details

• Minimum of a first degree in Mass Communication, Business Administration, Finance, Marketing, or related field from a reputable University. 


• Minimum of 9 years of experience in client success, customer service and account management, preferably in the financial services sector (strictly Microfinance Banks), with at least 5 years in a senior level role in a structured organization. 


• Develop and implement client success strategies to enhance client satisfaction, engagement, and retention.


• Lead and manage the client success team, providing guidance, training, and support to ensure high performance.


• Act as the primary point of contact for key clients, addressing their needs and concerns promptly and effectively.


• Monitor and analyze client feedback, satisfaction metrics, and other data to identify areas for improvement and implement necessary changes.


• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless client experience.