• Application Deadline:
• Position: Associate, IT Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Oyo


• City Ibadan


• Job Field ICT / Computer 
  

What You Will Do

• Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person


• Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment


• Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available


• Ensure the efficiency and reliability of Internet service and computer environment in the support office


• Install and configure operating systems and software to agreed standards under the direction of the IT Manager


• Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures


• Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies


• Maintain a record of any software or hardware problems detected, escalate when appropriate


• Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported


• Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What You Should Have

• Minimum two years of work experience in the ICT environment


• Ability to use tools like soldering irons to fix hardware issues


• Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones


• Working technical knowledge of current protocols, operating systems and standards


• Excellent technical knowledge of PC hardware


• Software and hardware troubleshooting


• Basic experience with routers, switches, and firewalls


• Experience with Microsoft suite applications and exposure to basic troubleshooting


• Understanding of TCP/IP and Local Area Networks


• Excellent writing and oral communication skills


• Good research skills, including the ability to identify and propose solutions to issues/crisis


• Knowledge of Android operating system and smartphones


• Bachelor degree in IT, or related Information Technology field of study


• Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.