• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Ogun


• Job Field Customer Care 
  

Position Overview:

• We are seeking a dynamic and experienced Customer Service and Social Media Manager to join our team in Ota.


• The ideal candidate will be passionate about delivering exceptional customer experiences and will possess strong skills in managing social media platforms effectively.

Responsibilities:

• Handle all aspects of customer service operations, including inquiries, complaints, and feedback.


• Develop and implement strategies to enhance customer satisfaction and loyalty.


• Monitor social media channels and respond promptly to customer queries and comments.


• Analyze social media metrics and insights to optimize performance and identify areas for improvement.


• Collaborate with marketing and sales teams to align customer service and social media initiatives with overall business objectives.


• Stay updated on industry trends and best practices in customer service and social media management.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.


• Proven experience in customer service management and social media management.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and a customer-centric mindset.


• Proficiency in social media management tools and analytics platforms.


• Ability to multitask and prioritize in a fast-paced environment.


• Knowledge of the agricultural industry is a plus.