• Application Deadline: Sun, 7 Jul 2024 00:00:00 GMT
• Position: IT Support officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Responsibilities

• To document all jobs on the IT Support helpdesk in line with standard operating procedures (SOP)


• Staying up-to-date on the latest process and IT advancements to automate and modernize systems that could be beneficial to the business processes


• Troubleshooting all ERPs in use and carrying out proper maintenance and management.


• Shall be responsible for backend and front end Web management and, mobile apps development and maintenance


• Serve as the first point of contact for all IT support requests via phone, email, or ticketing system.


• Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.


• Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.


• Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.


• Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.


• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.


• Assist with user account management tasks, including account creation, password resets, and access permissions.


• Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.


• Keep abreast of new technologies and best practices in IT support and service delivery.


• Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.


• Proven experience in a technical support role, preferably in an IT service desk environment.


• Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.


• Experience with IT service management tools.


• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.


• Exceptional communication skills, both verbal and written, with a customer-oriented approach.


• Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment