• Application Deadline:
• Position: Customer Supply Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Logistics  , Procurement / Store-keeping / Supply Chain 
  

Purpose of Role

• Set up the new supply chain for Nigeria for Imported Spirits (Planning, Customer Service standards, Logistics, and governance)


• Ensure onboarding West and Central Supply standard process and leading customer service experience and sustainable operations in Nigeria.


• Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order to deliver 90%+OTIF.


• Collaborate with PEM customers to deliver strong service communication, forecasting at 80% SFA and solution finding.


• Collaborate across PEM to deliver continuous improvement across Supply as a value function.

Role Accountabilities

• Deliver Supply chain requirements for Nigeria to enable achievement of NSV and growth targets


• Deliver excellent customer service with the nominated distributor in Nigeria


• Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.


• Ensure all detail on orders and shipments to Nigeria is accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service


• Chip in to the art of continuous improvement and knowledge sharing to drive operational excellence in West and Central Africa

Qualifications, Experience, and leadership

• Experience working in international logistics or customer service


• Educated to BA/ BSC level minimum


• Fluent in English  


• Proven track record in implementing Organisational Change, including focus on people and process improvement 


• Experience of the S&OP cycle


• Tried ability to influence partners to deliver customer-centric results


• Proven track record to analyse detail at pace and provide conclusions and recommendations


• Experience in leading presentations and delivering results


• Culturally aware and able to adapt communication styles where required.


• Beneficial: Understanding and experience of import processes in Nigeria


• Critical thinking - A strategic and transformative leader able to make ambitious strategic choices that deliver for the short and long term.


• Commercial foresight – An understanding of business end to end and providing robust counsel to executive team.


• Performance driven - Has an acute focus on performance and results, is highly accountable and determined to win.


• Agile - Demonstrates pace and tenacity, responding quickly to emerging threats and opportunities,


• Influencing – can navigate a matrix organisation and build brilliant relationships internally and externally.


• Personally resilient – able to maintain emotional balance in the face of pressure and high-performance expectation.


• Externally focused - Great external radar to spot opportunities and challenges and strongly networked into key communities of authorities to understand market and legislation trends.