• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Customer Care 
  

Job Summary

• A fitness brand is seeking dynamic and motivated Customer ServiceRepresentatives to join our team.


• As a Customer Representative, you will be responsible for promoting and selling to customers within the retail/ e-commerce environment.

Responsibilities

• Your primary goal will be to engage with customers and potential leads and educate them about products and services.


• This role requires excellent and eloquent communication skills, a customer-centric approach, negotiating, and persuasive ability to achieve sales targets.


• Proactively approach customers in partner retail stores and initiate conversations to understand their device financing needs.


• Sell company products and services in your assigned work platform.


• Cold Calls, and follow-up calls to potential clients.


• Knowing the Company’s products inside and out so that you can answer questions.


• Collaborate with retail store staff to identify and capitalize on cross-selling opportunities. Relationship Building:


• Keep records of customer interactions, process customer accounts, and file documents.


• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Sales Target Achievement:

• Meet and exceed assigned sales targets and key performance indicators (KPIs) regularly.


• Proactively seek opportunities to maximize sales and revenue generation.


• Utilize effective sales techniques and strategies to influence customer decision-making and drive sales growth.


• Monitor and analyze sales performance data, identify trends, and provide feedback and insights to improve sales effectiveness. Reporting and Documentation:


• Maintain accurate and up-to-date records of customer interactions, sales activities, and application status on the management system.


• Meet sales target

Requirements

• A Bachelor's Degree in Business, Marketing, or a related field is a plus


• 2 years of relevant work experience.


• Excellent communication and interpersonal skills, with the ability to engage and build rapport with customers.


• Strong customer service orientation and the ability to actively listen and understand customer needs. Tele sales, cold calls, inbound and outbound callsa must.


• Results-driven mindset with a proven track record of meeting or exceeding sales targets.


• Familiarity with CRM systems and sales tools.