• Application Deadline: Sat, 20 Jul 2024 00:00:00 GMT
• Position: Client Service Executive/Sales


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Details

• Ensure all customer enquiries (email and telephone) are responded to in a timely manner and with the appropriate level of assistance.


• Maintain high level of professionalism and competence in every client interaction.


• Build positive and productive relationships with clients.


• Make frequent client calls and visits a times to strengthen client relationships.


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Follow up with potential clients to propose new offers

Social Media Management

• Creates and maintains service reports. Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)


• Post to and monitor a range of social media accounts, simultaneously


• Help grow social reach, engagement, and referral traffic


• Spot social media trends, including new platforms and changes to existing ones


• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client


• Manage the customer data management


• Understand the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.


• Coordinate with the clients and logistics on delivery of products


• Develop feedback or complaints procedure for customer to use


• Analyse customer report monthly


• Updating client status using the ERP


• Ensure daily report is send to the HOD


• Build effective relationships with a wide range of stakeholders from designer, production, warehouse and logistics etc


• Work closely with commercial and operational teams to resolve service issues.


• Continually strive to improve service to customers by understanding requirements and working with own teams and the Service Delivery teams to action


• Identify and manage improvements in systems, process or organisation within scope of role

Qualifications, experience and attributes

• Good first degree in Marketing ,mass communication , or relevant discipline. Good in social media handle


• Minimum of three(3)years of proven working experience as a client service oficer,preferably in a Furniture manufacturing  environment