• Application Deadline:
• Position: Technical Support Engineer - Dynamics ERP


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Engineering / Technical 
  

Job ID: 5051

Overview

• We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.


• You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.


• This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

Responsibilities

• The Microsoft Dynamics ERP team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP) etc., a next-generation software integration/automation.


• First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.


• To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.

The Role

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management


• Diagnose and resolve technical issues in Microsoft Dynamics ERP


• Research questions using available information resources and advise customers on appropriate action


• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems


• Collaborate with subject matter experts and escalation managers when additional support is needed


• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved


• To use professional business language when communicating verbally or in written with the customers.


• Comply with and execute appropriately all specific tasks related to the position  or ad hoc tasks

Qualifications

Dynamics ERP is a good fit for you if you possess the following:

• Fluency in English (written and spoken)


• Must have completed the compulsory 1-year NYSC or have an exemption certificate


• Time Management and multitasking


• Superior researching, problem-solving and troubleshooting skills


• Excellent customer service skills (customer centric)


• Adaptability to work independently and as part of a team, bringing in experts when needed


• Passion for technology


• Self-learner, striving for continuous development


• Technical / Analytical thinking


• Basic computer usage skills


• Ability to work in dynamic environment and adapt to changes


• Ability to work under pressure

Nice-to-Have Skills / Competencies:

• Microsoft Dynamics ERP


• SQL Server


• Exchange


• SharePoint


• Azure


• IIS


• Active Directory


• Windows Server 2012 R2