• Application Deadline: Fri, 12 Jul 2024 00:00:00 GMT
• Position: Project & Service Delivery Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 6 years


• Location Lagos


• City Gbagada


• Job Field Project Management 
  

Job Summary

• This position is responsible for the delivery of all projects assigned and excellent service delivery to all the company support customers within the agreed Service Level Agreement.


• He/She is ultimately responsible for achieving ITH Group goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.


• This will entail ensuring projects are delivered to time, on cost and quality for all ITH present and future customers.


• He/She will be responsible for ensuring the company chosen project methodology is abided by.


• He/She will give accounts on project cost performance, customer satisfaction, resource performance and business expected measurable benefit outcomes.


• He/She is also responsible for quality delivery and gives updates when required on status of project assigned.


• He/She will also be accountable in project delivery, documentation, communication, stakeholder management and planning including internal and external resource.

Job Description

• Establishes and monitors adherence to project management and service delivery as well as planning & controls standards


• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance


• Ensures products and services are purchased in the most cost- and time-efficient manner.


• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.


• Measure progress of work against weekly target, work/project scope and deliverables


• Ensures the delivery of services to customers within the agreed scope of work and timeline.


• Provide accurate documentation of project and services delivered to customers on the departmental online repository.


• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations


• Develops full-scale project execution plans and related communication documents


• Ensure projects are delivered within scope, cost and time committed to customer.


• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes


• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.


• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company


• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership


• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks.

Qualifications

• Minimum of Bachelor’s Degrees in Engineering or related discipline


• PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.


• Relevant management qualification or training.

Experience:

• 5 - 6 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.