• Application Deadline: Sun, 30 Jun 2024 00:00:00 GMT
• Position: Front Office Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 35 years


• Location Abuja


• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Be informed only candidates with actual hospitality Front Office Managerial experience with required number of years are advised to apply for this role.

Key Responsibilities:

Guest Services Management:

• Supervise and manage the daily operations of the front desk, concierge, and guest services team.


• Ensure that guests receive a warm welcome and are provided with prompt and efficient service.


• Handle guest complaints and issues, resolving them in a timely and professional manner.


• Maintain a high level of guest satisfaction by regularly interacting with guests and addressing their needs.

Team Leadership and Development:

• Recruit, train, and mentor front office staff, including front desk agents, concierge, and bell staff.


• Conduct performance evaluations and provide ongoing feedback to team members.


• Foster a positive and collaborative work environment, encouraging teamwork and professional growth.

Operational Management:

• Oversee the check-in and check-out processes, ensuring efficiency and accuracy.


• Monitor and manage room inventory, ensuring optimal occupancy and room rates.


• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.


• Implement and maintain front office procedures and policies to ensure smooth operations.

Financial Management:

• Manage the front office budget, including staffing, supplies, and operational expenses.


• Monitor and report on financial performance, including room revenue and occupancy rates.


• Implement cost control measures while maintaining high service standards.

Sales and Marketing:

• Collaborate with the sales and marketing team to promote the hotel and its services.


• Assist in developing and implementing promotional strategies to increase bookings and revenue.


• Participate in local events and networking opportunities to enhance the hotel’s visibility and reputation.        

Technology and Systems Management:

• Ensure the front office systems, including the property management system (PMS), are operating efficiently.


• Train staff on the use of front office technology and systems.


• Stay updated on industry trends and advancements in front office operations.

Reporting and Analysis:

• Prepare and present regular reports on front office performance, guest feedback, and operational issues.


• Analyze data to identify trends and areas for improvement.


• Develop and implement action plans based on analysis to enhance guest satisfaction and operational efficiency.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).


• Minimum of 5 years of experience in front office operations within the hospitality industry, with at least 3 years in a managerial role.


• Strong leadership and team management skills.


• Excellent customer service and interpersonal skills.


• Proficiency in property management systems (PMS) and front office software.


• Ability to work flexible hours, including evenings, weekends, and holidays.


• Strong organizational and problem-solving abilities.


• High level of professionalism and integrity.