• Application Deadline:
• Position: Technical Customer Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Engineering / Technical 
  

Responsibilities

• Research and identify solutions to software and hardware issues


• Diagnose and troubleshoot technical issues, including account setup and network configuration


• Ask customers targeted questions to quickly understand the root of the problem


• Track computer system issues through to resolution, within agreed time limits


• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue


• Properly escalate unresolved issues to appropriate internal teams (Engineers)


• Provide prompt and accurate feedback to customers


• Refer to internal database or external resources to provide accurate tech solutions


• Ensure all issues are properly logged


• Prioritize and manage several open issues at one time


• Follow up with clients to ensure their Solar systems are fully functional after troubleshooting


• Prepare accurate and timely reports


• Document technical knowledge in the form of notes and manuals


• Maintain jovial relationships with clients

Requirements

• Qualification: B.Eng


• 1 - 2 years experience.